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Customer Service Team Lead

Customer Service Team Lead

Direct Hire
   |   
Bartlesville, OK
   |   May 10 2017
staffinghouston

Description

The Customer Service Team Lead is responsible for interface between Sales and Manufacturing for order entry and scheduling shipments.

 

Responsibilities:

-Provide overall leadership and coordination for the sales and services required by customers.

-Lead and review proposed actions necessary to resolve or correct disputed customer invoices and/or customer claims.

-Lead in service quality audits and analysis, making recommendations for improvements in Customer Service, Invoicing, and Equipment Program procedures.

-Identify, coordinate, and implement strategies and procedures that will maximize efficiency in handling letters of credit, payment terms, and equipment inquiries.

-Provide customers with the established service level through scheduling and interaction with other manufacturing functions to achieve on schedule performance.

– Performs administrative functions supporting customer service functions, sales order entries

-Provides monthly status of open orders and follows up with both customers and production

-Maintains record of assets’ delivery progress and invoicing -Interacts with Production/ Buyer/ Planner for follow up of customer orders

-Resolves licensing issues received from customers and record in support database

-Maintains and improves the integrity of the data in the MFGPRO database

 

Required:

-Bachelor Degree

-Minimum 5 years previous related experience

-Strong computer and customer service skills required