Customer Service Team Leadstaffinghouston
The Customer Service Team Lead is responsible for interface between Sales and Manufacturing for order entry and scheduling shipments.
-Provide overall leadership and coordination for the sales and services required by customers.
-Lead and review proposed actions necessary to resolve or correct disputed customer invoices and/or customer claims.
-Lead in service quality audits and analysis, making recommendations for improvements in Customer Service, Invoicing, and Equipment Program procedures.
-Identify, coordinate, and implement strategies and procedures that will maximize efficiency in handling letters of credit, payment terms, and equipment inquiries.
-Provide customers with the established service level through scheduling and interaction with other manufacturing functions to achieve on schedule performance.
– Performs administrative functions supporting customer service functions, sales order entries
-Provides monthly status of open orders and follows up with both customers and production
-Maintains record of assets’ delivery progress and invoicing -Interacts with Production/ Buyer/ Planner for follow up of customer orders
-Resolves licensing issues received from customers and record in support database
-Maintains and improves the integrity of the data in the MFGPRO database
-Minimum 5 years previous related experience
-Strong computer and customer service skills required