Desktop Support Specialist - IT Staffing
    10700 Richmond Ave., Suite 203, Houston TX 77042
  • Call Us: (713) 361-1270

Desktop Support Specialist

Desktop Support Specialist

Contract
   |   
Houston, TX
   |   August 03 2017
staffinghouston

Description

The Desktop Support Specialist is a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. Onsite Support is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, connectivity issues.

 

Responsibilities:

– Provides second-line investigation and diagnosis

– Resolves and closes incidents/service requests as per help desk procedures & allocated timelines

– Escalates unresolved incidents/service requests within agreed timescales

– Logs relevant incident/service request details per help desk procedures

– Communicates with client regarding incident progress

– Ensures tickets are updated at all times until issues are resolved

– Conducts customer/user satisfaction callbacks/surveys

– Completes GET IT training for User Support Analysts

– Complies with QHSE and IT policies

– Liaises with clients, other SLB IT support groups and 3rd party providers when necessary

– Performs staging of PCs- Performs IMAC (Install, Move, Add and Change)

– Conducts hardware and software maintenance and support

 

Required:

– Bachelor’s Degree

– Experience with an IT related discipline

– Willingness to work flexible hours when needed