Help Desk Analyst
This is a contract to hire position for an experienced Level 1 Help Desk Analyst. Our client is a nationwide company and this position is located in the Allen Parkway area. You will be part of a team and responsible for first level support for all PC, Software, and Network Connectivity issues.
Provide first level support and log entry into the ticketing system
Support common corporate applications including MS Office, Outlook etc.
PC / Mobile hardware and software trouble-shooting
Follow and manage the escalation process to route the ticket to the proper team
Strong support experience with Windows 10, MS Office, and other common applications
Experience with PC Hardware trouble-shooting
Remote support experience
Basic LAN/WAN trouble shooting and support
Certifications are a strong plus