Staffing Agency Houston - Contract & Direct Hire
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Ambulatory Service Representative

Ambulatory Service Representative

I.T. Staffing


We have an open contract opportunity for a Ambulatory Service Representative, to work with our client, a hospital in the Houston  area.

As the Ambulatory Service Representative, you will oversee welcoming the patient and family; responds to questions with prompt information and/or services related to appointment status, wait time or unanticipated problems.

  • Obtains translation services as needed.
  • Obtains and verifies patient’s demographic data.
  • Consults admissions department for patients arriving with incomplete or complex admission accounts.
  • Collects up-front fees (co-pays fees for services) from patient according to pre-admission notes; refers patients with inadequate funding to the financial counselor.
  • Communicates patient’s arrival and ready-to-room status with clinic.
  • Tracks prolonged wait times in waiting room and investigates the cause.
  • Collaborates with others to develop quality service-focused measures to identified clinic issues.
  • Initiates investigation into variances regarding cash/funds; reconciles petty cash count and report overage/shortage daily; completes and submits daily batch and credit card transaction reports.
  • Performs order entry and schedule ancillary testing for patients as ordered by the provider.


  • Knowledge of the managed care industry appointment scheduling related medical terminology and customer service concepts.
  • Ability to operate a personal computer and basic office equipment.
  • Demonstrate interpersonal skills good verbal communication skills good time management skills and excellent customer service skills.
  • Ability to demonstrate quick decision-making and self-initiated work behaviors is necessary.


  • High School Diploma or equivalent (college degree preferred).
  • Minimum of two (2) years of medical or business office experience required.
  • Experience in a healthcare setting or customer service-focused industry preferred.
  • Bilingual in Spanish/English preferred.
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