Desktop Support Specialist - IT Staffing
    10700 Richmond Ave., Suite 203, Houston TX 77042
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Desktop Support Specialist

Desktop Support Specialist

Midland, TX
   |   October 09 2018


The Desktop Support expert responsible for computer hardware, software and peripherals. Desktop Support is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, connectivity issues and enforces desktop and laptop policies and procedures.

Essential Responsibilities and Duties:
– Provides second-line investigation and diagnosis
– Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
– Escalates unresolved incidents/service requests within agreed timescales
– Logs relevant incident/service request details per help desk procedures
– Communicates with client regarding incident progress
– Ensures tickets are updated at all times until issues are resolved
– Conducts customer/user satisfaction callbacks/surveys
– Performs staging of PCs-
Performs IMAC (Install, Move, Add and Change)
– Conducts hardware and software maintenance and support

– Fluent in English
– Willingness to work flexible hours when needed-
– Ability to write technical support documentation a plus-
Excellent customer interface skills
Education Requirements:
Experience with an IT related discipline