Desktop Support Specialist - IT Staffing
    10700 Richmond Ave., Suite 203, Houston TX 77042
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Desktop Support Specialist

Desktop Support Specialist

Contract-to-Hire
   |   
Houston, TX
   |   June 21 2018

Description

This is a contract to hire position with a large nationwide company in the Allen Parkway area. They have an immediate contract to hire opportunity for a Sr. Desktop Support expert responsible for onsite support of computer hardware, software and peripherals.

Essential Responsibilities

Provides investigation and diagnosis of PC, Software and Mobile devices

Resolves and closes incidents/service requests as per help desk procedures & allocated timelines

Escalates unresolved incidents/service requests within agreed timescales

Communicates with client regarding incident progress

Ensures tickets are updated at all times until issues are resolved

Liaises with clients, other IT support groups and 3rd party providers when necessary

Performs staging of PCs

Performs IMAC (Install, Move, Add and Change)

Conducts hardware and software maintenance and support

Troubleshoots and resolves PC incidents and/or VIP requests

Coordinates with Service Desk for hardware repair

Assists local Network Team when network equipment maintenance is required

Requirements

3-5 years of experience as a Desktop Support expert

Strong experience with MS Office and other common applications

Experience with Windows 10, and LAN/WAN connectivity

Strong trouble-shooting skills with PC’s, Software, and mobile devices

Certifications are a strong plus