Help Desk Analyst - IT Staffing
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Help Desk Analyst

Help Desk Analyst

Contract-to-Hire
   |   
Houston, TX
   |   June 21 2018

Description

This is a contract to hire position for an experienced Level 1 Help Desk Analyst. Our client is a nationwide company and this position is located in the Allen Parkway area. You will be part of a team and responsible for first level support for all PC, Software, and Network Connectivity issues.

Responsibilities:
Provide first level support and log entry into the ticketing system
Support common corporate applications including MS Office, Outlook etc.
PC / Mobile hardware and software trouble-shooting
Follow and manage the escalation process to route the ticket to the proper team

Skills:
Strong support experience with Windows 10, MS Office, and other common applications
Experience with PC Hardware trouble-shooting
Remote support experience
Basic LAN/WAN trouble shooting and support
Certifications are a strong plus