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HR Client Services Specialist (Healthcare)

HR Client Services Specialist (Healthcare)

I.T. Staffing

Description

This is a long-term contract for a hospital in Dallas Texas.

As the HR Client Services Specialist, you will provide effective, client-focused information, issue resolution, and administration support for employees and leaders by utilizing in-depth knowledge of the company’s human resources programs and processes. As well as provide HR administrative support for high-volume processes.

Responsibilities:

  • As part of a self-directed work team, provide accurate and efficient client support for a broad range of HR programs and processes including performance management, leave administration, benefits administration, recruitment inquiries, position management status, etc.
  • Responsible for complete and accurate recording of employee information in the ERP and other HR systems.
  • Responsible for complete and accurate recording of case activity and resolution in the case management system.
  • Utilize the knowledge management tools in case management; contribute new, revised or updated information to maintain accuracy and consistency in team knowledge and enhance client support.
  • Provide initial contact and support for clients dealing with sensitive and confidential information relating to HR and employee relations activities
  • Partner with HR specialists, Consultants, Business Partners and program vendors to investigate and resolve problems.
  • Create optimal client satisfaction by communicating clearly, accurately and effectively.
  • Use multiple resources as tools, including phone, email and case management, Investigate and research client concerns; assess client’s level of understanding, educate clients on solutions and self-service tools.
  • Determine appropriate course of action or escalation for emerging issues.

Skills:

  • Minimum of two years’ experience in customer service or HR-related function
  • Minimum of one-year experience in a call center preferred
  • Use appropriate interpersonal styles to establish effective relationships with customers and internal partners
    o Interact with others in a way that promotes openness and trust and gives them confidence in one’s intentions.
  • Ensure that the customer perspective is a driving force behind business decisions and activities
    o Craft and implement service practices that meet customers’ and own organization’s needs.
  • Develop and use collaborative relationships to facilitate the accomplishment of work goals.

Education:

  • Required: High school diploma or equivalent required; additional training beyond high school
  • Preferred: Four-year Bachelor’s degree or equivalent experience
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