Staffing Agency Houston - Contract & Direct Hire
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PC Support Technician

PC Support Technician

The Help Desk / Desktop Support Specialist is responsible for supporting the 24/7 technology operations of the organization, by delivering day-to-day level 1 and level 2 technical support to all personnel and supporting IT and organizational initiatives, goals, and strategies. This position supports multi-geographically dispersed locations. This position has a heavy focus on device and OS deployment, patches, maintenance, policies, and inventory.

RESPONSIBILITIES
• Serve as the initial point of contact for incoming support requests, entering all activities into the ticketing system, providing updates, and resolving requests in accordance with departmental standards.
• Support and troubleshoot mainstream and proprietary software.
• Support and troubleshoot hardware (configuration, support, and fine-tuning).
• Support peripheral devices including, but not limited to, mobility, office copiers, printers, and cameras.
• Develop/maintain accurate departmental documentation and helpful reference materials for users.
• Assist in the compilation/maintenance of an accurate inventory of hardware and software.
• Assisting with new office setup or office relocations (ability to lift 50 lbs.)
• Provide end-user assistance and training.

EXPERIENCE
• Associates Degree in a computer-related competency, or equivalent combination of proven experience and certification(s).
• Certification(s): Comp TIA A+
• Minimum of 5 years of experience in technical support working as part of a corporate IT support team using a ticketing system.
• Experience in device management using tools such as Intune and SCCM.
• Experience in deploying/imaging machines using products such as MDT or OSD.
• Experience in deploying/configuring drive encryption using tools such as MBAM/Bitlocker.
• Experience with technologies and systems (TCP/IP, DNS, DHCP, VPN, POE)
• Experience with standard configuration, deployment, and support practices for PC-based systems in a Microsoft Active Directory environment.
• Experience with Microsoft Active Directory/Domain Administration
• Experience with TCP/IP-based phone systems
• Experience supporting mobile devices.
• Ability to possess a valid TWIC card
• Possess a valid state driver’s license for occasional travel requirements
• Proficient in Microsoft Word, Excel, and PowerPoint

I.T. Staffing

Description

The Help Desk / Desktop Support Specialist is responsible for supporting the 24/7 technology operations of the organization, by delivering day-to-day level 1 and level 2 technical support to all personnel and supporting IT and organizational initiatives, goals, and strategies. This position supports multi-geographically dispersed locations. This position has a heavy focus on device and OS deployment, patches, maintenance, policies, and inventory.

RESPONSIBILITIES
• Serve as the initial point of contact for incoming support requests, entering all activities into the ticketing system, providing updates, and resolving requests in accordance with departmental standards.
• Support and troubleshoot mainstream and proprietary software.
• Support and troubleshoot hardware (configuration, support, and fine-tuning).
• Support peripheral devices including, but not limited to, mobility, office copiers, printers, and cameras.
• Develop/maintain accurate departmental documentation and helpful reference materials for users.
• Assist in the compilation/maintenance of an accurate inventory of hardware and software.
• Assisting with new office setup or office relocations (ability to lift 50 lbs.)
• Provide end-user assistance and training.

EXPERIENCE
• Associates Degree in a computer-related competency, or equivalent combination of proven experience and certification(s).
• Certification(s): Comp TIA A+
• Minimum of 5 years of experience in technical support working as part of a corporate IT support team using a ticketing system.
• Experience in device management using tools such as Intune and SCCM.
• Experience in deploying/imaging machines using products such as MDT or OSD.
• Experience in deploying/configuring drive encryption using tools such as MBAM/Bitlocker.
• Experience with technologies and systems (TCP/IP, DNS, DHCP, VPN, POE)
• Experience with standard configuration, deployment, and support practices for PC-based systems in a Microsoft Active Directory environment.
• Experience with Microsoft Active Directory/Domain Administration
• Experience with TCP/IP-based phone systems
• Experience supporting mobile devices.
• Ability to possess a valid TWIC card
• Possess a valid state driver’s license for occasional travel requirements
• Proficient in Microsoft Word, Excel, and PowerPoint

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